“I’m a small business owner working on a remodel of my dog training facility, and amongst the hundreds of suppliers and vendors with whom I’ve had to deal, Runyon is by far the best. Angela has been the most helpful employee I think I’ve ever dealt with in my life. I cannot recommend them highly enough.”

Thank you Kristen and Jayme for helping me with my order this week and getting it out the door so fast! Pretty awesome for a brand new customer (with limited training) on such a small order!

In my 20 years of work in the Surface Preparation Business, throughout the 428 towns and Cities in all of “Chicago-Land,” Runyon will be my ONLY choice for the toughest jobs. 

The best group of people to work with! Top-Notch and helpful! They are always there to go the extra mile!

I purchased a propane concrete grinder from Runyon. Angela handled my purchase like a Boss! Odessa in shipping kept in close touch, and during some bumpy shipper problems, she stepped in and handled everything flawlessly. The freight company lost a component in transit, John in parts got the missing part out overnight, boom, done! Once I began using my new grinder, about 4 days in, an electric clutch failed. I called Runyon, and Angela put me in touch with Bruce in the rental equipment side. He carefully and patiently helped me troubleshoot, diagnose, and repair my problem. They took my calls, even after normal hours, stood by me as a business owner, and offered solutions, never excuses. They workshopped quick responsive solutions, offered alternatives, and stood with me. THAT is what a solid business relationship is! They never once became defensive, they worked through it with me, every single person I talked to. Equipment breaks, even new equipment, it happens. How you are treated at that point is what matters. Runyon treated me like a partner, like a team member. I will always be grateful. I’m glad I found them.

We bought an Ermator S36 from Runyon. The service was excellent. We appreciate working with knowledgeable professionals!

Vasco, This is to let you know how pleased I am with my purchases. I could not be happier with your service and advise when it comes to tooling.  The Husqvarna 530 grinder is superb, what a fantastic job it has done.  The tooling I just used on a spray deck removal was the “Arrows” and it just ate the spray deck up.  Finished 815 sq.ft. in a little over an hour and half.  Can’t begin to tell you how pleased I am with all of the equipment I have gotten from Runyon Supply. From my Husqvarna 450, 530 My Ermator’s S26 and S36 to my Honda Generator 10000. It is so rewarding to pull up to a job and know I have everything to complete to project. I also just removed  Stone Hard epoxy from a job used the “Piranha’s” and “Arrows” what a superb job. Thanks Again for being my sales rep. and friend.

Vasco/Wendy, Thanks very much for your assistance in getting the pigments sent to us as quickly as possible. We received the pigments on Thursday afternoon and had the entire floor installed by Friday Morning! Thankfully we had no problems with the product or pump. The best thing about this job is the training we did at your facility in Carmel. Had we not done this, there is no way we would have been able to pull this off and once again we cannot thank you guys enough for this. There was a moment of panic when we started the joint filling since it didn’t look like the material on hand was going to be sufficient. The saw cuts to be filled were 3/4” and we verified this by checking each one prior to commencing the job. We used 1” (overfill & wastage)  for our calculations and using the coverage calculator for Metzger products this should have given us 80 lf/gal. The total amount of joints to be filled was 4500’. We had 80 Gallons of product so using the calculations/formula we should have had 6400’ of product on hand. However, once we started pumping, we realized that the consumption was much more than we expected and the overfill was minimal. We finished the job with one gallon remaining (79 Gallons used – 4500’). 

Dear Wendy, I would just like to take a moment and let you know of my recent online purchase of HTC tooling from Runyon. On Dec 4, I needed 2 sets of tooling for out HTC grinder. I remember Runyon from searching over the net, various items I needed for our company. That afternoon, I called and spoke to Jackie, who was very friendly and physically checked the items I needed and assisted with the online order and overnight shipping. We were back up and running in a day of placing that order. I just want to say thanks to Jackie for helping with my order, she was a big help!

I wanted to share that our newer installers claimed today and said that Runyon’s tooling was now their favorite! They have been in the industry for about 6 years and hadn’t ever used you all before. They asked we supply them only with Runyon tools under their contract with us. Speaks volumes to us! 

I want you know that Jackie, in your office, took great care of me. We were in a bind and short on material.  Jackie took my “numerous” calls and answered “all” my emails. She was ON IT!! It’s great to work with people like that. I look forward to working with you, Jackie, Kristen and the rest of the folks at Runyon. See you in Vegas for World of Concrete!

Stella and I would like to thank you, John Cavallaro and the rest of your staff for a job well done while we were working in Noblesville, IN. John was amazing in getting us rental equipment, diamonds and of course the new vacuum. Thank you again!

Thank you again! I wish I could give you a shout out! Take into account I have 30+ years in QAQC  experience and I can relate to the extra effort you made to help a “Joe Customer.” You are truly an asset to your company and a source of what should be pride on the part of your superiors! Give yourself a Gold Star for customer service! You will make my exclusive list of extra effort business personnel!

Your involvement in my predicament demonstrates an unresolved effort on the part of un heralded efforts by a single facilitator with an in auspicious company operating on a day to day basis and continuing to exemplify individual effort to help a fellow American! Take a bow lady! 

I would just like to take a moment and let you know of my recent online purchase of HTC tooling from Runyon. On Dec 4, I needed 2 sets of tooling for out HTC grinder. I remember Runyon from searching over the net, various items I needed for our company. That afternoon, I called and spoke to Jackie, who was very friendly and physically checked the items I needed and assisted with the online order and overnight shipping. We were back up and running in a day of placing that order. I just want to say thanks to Jackie for helping with my order, she was a big help!

Vasco, This is to let you know how pleased I am with my purchases. I could not be happier with your service and advice when it comes to tooling.  The Husqvarna 530 grinder is superb, what a fantastic job it has done.  The tooling I just used on a spray deck removal was the “Arrows” and it just ate the spray deck up.  Finished 815 sq.ft. in a little over an hour and half. 

I can’t begin to tell you how pleased I am with all of the equipment I have gotten from Runyon Supply. From my Husqvarna 450, 530 My Ermator’s S26 and S36 to my Honda Generator 10000. It is so rewarding to pull up to a job and know I have everything to complete to project. I also just removed  Stone Hard epoxy from a job used the “Piranha’s” and “Arrows” what a superb job. Thanks Again for being my sales rep. and friend!

Just want to let you know John is always great help and pleasant to deal with! John thanks for all your help!!!

Thank you for having Jake come up to help us with the epoxy at our office! We were very impressed with the way it turned out. It’s awesome to have a group of people we can always count on like your team at Runyon. Thanks again for all the help and continued support.

“Leanna, you have NO idea how much I appreciated you meeting me at the job-site today. Thank you again. I know it won’t be easy but it’s a learning process. You’ve certainly earned my business!”

“Fil, Thanks for the information. I’m so happy for you that your business is flourishing! We are really happy with our needle scalers. My workers do not want to use any other brand!

Runyon Surface Prep has helped my business grow larger and faster than I ever thought possible. Our ability to stay current with trends in the industry and the latest equipment has put us years past what we thought possible. The ability to get almost any product and have access to technical assistance gives us the confidence to tackle jobs we never could in the past. Runyon is a large company with big buying power but still has the mom-and-pop feeling. I look forward to many more years together.

Also – just a shout-out and compliment to Angela. She’s always on it. Makes it happen, as we feel she is always looking out to take care of us. As you probably already know – a great person to have on your team. 

Keep up the good work.

Just wanted to take a moment and give a big shout-out to the Rancho Cordova Team and Nick Brown. As a PM I am always stressed out and on the go. When I go to your office for supplies, the shop is always squared away.  The atmosphere is calm, peaceful, and professional. It may sound odd to some but it is a big deal to me.  Nick is always in a good mood. Even at 4:30 PM on a Friday. Nick finds what I need quickly and efficiently or he will get it. Very organized. I am 61 and have been polishing since 1997. Ran my own company for 8 years now back with PDCI and am happy to be back again. Keep up the great work hiring great people!!

So impactful. Took care of me after hours. Incredible Service. Wow!

Fair pricing. Enjoy working with Sierra and the entire Runyon team.

Hi Wendy. Thanks for having Rob come over. Great young man! Really knows his stuff. You are fortunate to have him. We are going to set up a Demo at our shop which I know will really put our guys over the top. Thanks. 

I wanted to let you know how much I appreciate the help and advice we’ve gotten from Nick Brown. He’s helped us figure out several times that we weren’t buying enough product for a jobsite, and he was right. He’s always friendly, and I appreciate that as well👍

Thank you for the wonderful service. I will be reaching out once we need to place another order for more MM-80.

Fantastic class. Will be sending more people next time. Thank you for the efforts it was very informative, well organized, and well done. I have been to many of these, this one really showcased the process with a little touch of product which is to be expected. But when I see it well done u have to offer . Good for noobs or vets….. highly recommend

Hey Angela, just wanted to say thanks to you and the whole RSP team!!  You all put on a great training class. Hospitality is top notch!!  I’m dialing in my polishing skills, especially those edges lol. I got to speak with Vasco, Jake, Rob, Filip, and Mark Donze about various things. It’s always better to see things in person (for myself anyways).  Glad I got to see the new edging system that you were talking about awhile back. I’ll have to get one in the near future for sure!  Anyways, I just wanted to say thanks!!  Talk to you soon!

Thanks Wendy!

Thank you, you guys have Excellent Customer Service!!!

Excellent customer service by Filip. Very patient and very fast response time. All my products arrived when promised. No delays, no issues.

Thanks sooooo much for your over the top amazing service!!!