When our customers need to repair and protect a concrete floor, they ask for Metzger/McGuire joint fillers and repair products. And we sell a lot of Metzger/McGuire joint filler.
As one of Runyon’s first supplier-partners (almost 10 years now), Metzger/McGuire has spent more than 45 years developing specially engineered joint protection systems for concrete flooring – everything from the heavy-duty industrial surfaces in warehouses and distribution centers to the stained and polished surfaces used in retail stores and schools.
“Runyon Surface Prep has been an integral part of our growth in the Midwest and in many other parts of the country,” says Scott Metzger. “We also appreciate Runyon’s commitment to providing top level customer service.”
Scott tells us more about how expert product knowledge coupled with continued customer satisfaction is the secret sauce to the care and feeding of an excellent supplier-partner relationship.
How Do Customers Benefit from Doing Business with One of Your Preferred Stocking Distributors Like Runyon Surface Prep?
Runyon Surface Prep has always done their absolute best to service the very high demands of our side of the industry. They have been very creative in shipping materials around the country within time frames that, previously, we would not have thought possible. It helps make Runyon an excellent choice for our customers’ needs.
What Does “Preferred Stocking Distributor” Mean?
Runyon Surface Prep stocks one of the largest inventories of our products anywhere in the U.S. This helps our company to maintain a high level of customer satisfaction and gives us confidence that our customers can find complete solutions when working with Runyon on a project.
Why is Customer Service So Integral to Metzger/McGuire’s Success?
The Metzger/McGuire team is committed to putting customers first. We also feel a strong obligation to the concrete industry. We strive to be a valued member of the concrete floor industry by providing high-quality dependable products, concierge-level customer service and technical support to our customers, facility owners and industry organizations.
What’s the Secret to Your Partnership with Runyon Surface Prep?
Like Metzger/McGuire, Runyon Surface Prep is committed to increasing customer knowledge and helping contractors be successful. Runyon has afforded us many opportunities to meet contractors through their training seminars and customer appreciation events This also gives us the opportunity to train contractors in the proper use of our products to better ensure successful installations.
Runyon Surface Prep Rental & Supply is a full-service sales and rental facility uniquely dedicated to the concrete polishing industry. Our uniqueness comes from providing our customers with a diverse equipment, product and supply portfolio. We offer training and support, such as technique workshops on prep, polishing or removal, and maintain a well-stocked inventory of consumables ready for your projects at a moment’s notice. Rather than perform contract work, we consult on job sites when necessary. With the backing of our vendors, Runyon Surface Prep offers support at any level, to assist in helping you get things done. We can deliver or ship wherever you need, or you can pick up from our facility.